Customer Care Professional-Monetary Banking Operations ID-13741
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products for both consumer and commercial customers, Enterprise Bank Servicing is hiring Rep-Cash Management roles. This role is a member of the Monetary Operations Teams within Enterprise Bank Servicing group, where you will deliver a world-class experience for American Express National Bank, assisting either consumer or commercial customers. You'll provide personalized customer service of the highest level by supporting our Customer First framework, establishing rapport, and presenting a positive, friendly attitude. As a Monetary Operations Colleague you will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. You will serve our customer's requests by gathering and analyzing pertinent data to determine the appropriate course of action while supporting a fast paced, close knit team environment. You will be part of a team that is responsible for the daily processing of: Wire Transfers, ACH transactions, Official Check requests, Internal transfers, Account closures and Check File Processing and any other required monetary or servicing requests. All Monetary Operations processes are highly regulated and scrutinized by compliance, Internal/External audit as well as Federal Regulators. We must ensure proper due diligence is performed prior to the movement of all monetary transactions.
In this role you will be required to:
- Must be extremely detail oriented to have the ability to analyze and understand large amounts of information, financial and otherwise from numerous sources
- Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances
- Willingness to be involved in business initiatives that drive career development and team engagement
- Must effectively communicate American Express concerns while ensuring customers that they are valued infusing the Customer First Focus = Easy, Recognize, Solve
- Take on additional responsibilities within Operations based on overall business needs to drive business initiatives and support career development and team engagement
Minimum Qualifications:
- 2+ years’ experience in Operations or Banking preferred
- Must have excellent analytical, written, and verbal communication skills
- Must have strong time management skills and the ability to work under pressure and with limited supervision while managing multiple tasks effectively
- Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products
- Proven adaptability to a quickly changing environment
Preferred Qualifications:
- Thought Leadership
- Resilient with the desire to continually improve personal performance, customer satisfaction, operational goals, and business brand
Additional Requirements:
- This role is hybrid role. Candidates must be able to work in the office a minimum of 3 days a week.
- Flexibility to work anytime between 6:00am-9:00pm local time, including weekends
Salary Range: $20.00 to $33.65 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
