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Dental Scheduler - Remote

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Salary: $16-$17. $1 add for Spanish

Unique has been rated as one of the top ten employers in Southern Indiana!



Serving dental practices across North America, Unique Dental Scheduling is a fast growing business in Southern Indiana providing phone-based appointment scheduling for dental patients.


For 25 years, Unique has helped our customers grow through constant dedication to excellence in service, quality and value. We have built our reputation on effective and flexible solutions, accuracy, innovation, creative use of technology, and the highest professional and ethical standards.


Our environment is team-oriented, family friendly and flexible. Unique helps our employees, including those in our REMOTE workforce, achieve a challenging and rewarding work experience. Uniques steady growth creates regular opportunities for career advancement and professional development--for ALL of our employees


Introduction to Role:

Unique Dental Scheduling is a remote call center . You will have back-to-back calls throughout your entire shift, immediately navigating from one caller to the next to efficiently schedule appointments for our clients. We expect accuracy in appointment scheduling, data entry, and information shared with both patient and client - and we set you up for success with our continuing training and professional development. We believe that each job or role a person has with any company is an opportunity to learn and enhance skills that will take you where you want to be years from now. Calls are measured in accordance with traditional call center statistics. For example, (AHT) your average time spent on a call, (Conversion) how often you are able to schedule a patient, and (Adherence) meeting the minimum time spent on the phones.


(IF DENTAL EXPERIENCE):

If you have experience with dental or medical, you get to enjoy the patient interaction by assisting them schedule their needed appointments ; however, we are unable to give clinical advice over the phone. An added bonus is that paperwork, physical requirements, and typical job functions for an office/clinical setting do not apply.


Equipment and training will be provided.A strong internet connection is required.Our full-time shift availability includes Monday Friday, mid-day and evenings. We also have part-time flexible schedules available. Our agents schedules are the same week after week for our employees' convenience and consistency.


Those who are successful in this role have traits such as:

  • Multitasking
  • Computer savvy (including typing speed of 40wpm)
  • Eagerness to assist
  • Excellent customer service
  • Reliability
  • Excellent use of English language
  • Fluency in Spanish highly preferred


Essential Duties and Responsibilities:

  • Answer calls within 3 seconds or less.
  • Complete a standard call within 5 minutes.
  • Provide excellent patient care/customer service at all times.
  • Manage time efficiently while both on and off the phones.
  • Prioritize tasks/calls in order of importance.
  • Respond cooperatively to constructive criticism.
  • MUSTbe able to ensure a distraction free work environment


Education/Experience Requirements:

  • High school diploma or equivalent required
  • 2 year post high school education preferred
  • 1-2 years customer service experience required; phone-based highly preferred


Additional Requirements:

  • Must have high-speed internet connection.
  • Must pass a pre-employment background screen.
  • Must successfully pass ALL pre-employment assessments.
  • Must provide two work references with their current contact information at time of the interview.


Summary of Employment:

The ideal candidate will be conscientious, respectful, and efficient, have a positive attitude, and thrive in a fast paced environment. Excellent attendance, the ability to apply feedback, and exceptional communication skills are necessary for success. Those who are goal-oriented, flexible, and have excellent patient care will have an advantage in this role. Specifically seeking effective time managers and critical thinkers.


Available schedules:

  • Full-time: Mon-Fri, flexible schedules between 10:00am EST - 9:00pm EST. Also, Tues-Sat--11:30am-8:00pm EST
  • Part-time: Mon-Fri or Tues-Sat, flexible schedules between 10:00am EST - 8:00pm EST.


Benefits:

Unique offers a full suite of benefits including:

  • Healthcare through Cigna
  • Dental, Vision-premium paid
  • Employee Assistance Program
  • Paid vacation and sick leave
  • Paid Holidays
  • 401k; 4% company match
  • Life insurance, premium paid
  • Long-term disability, premium paid
  • Short-term disability
  • Professional development
  • Bonuses
  • Possible cost of living differential in base pay depending on location
  • $1 additional per hour for bi-lingual fluency


Due to the large number of applications, please DO NOT call about the status of your application. We will follow up with you according to our application process.


Unique provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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