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Health Plan Client Support Specialist – Representative l

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.<br><br>As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.<br><br>The Health Plan Client Support (HPCS) Specialist – Rep I is an important first line of contact for our clients. Rep I’s set the tone for how clients view our company and services while providing them with the right information at the right time to help resolve member issues and concerns.<br><br>This is an entry level position into Health Plan Client Support. An HPCS Specialist – Rep I is expected to professionally manage a high volume of correspondence to include but not limited to phone calls, emails, and SalesForce cases from clients and internal partners to ensure that issues are resolved both promptly and accurately. Correspondence should be professional, thorough and deliver a clear message.<br><br>The HPCS Specialist – Rep I will continuously evaluate and identify opportunities to drive process improvements that positively impact the client/member experience.<br><br>The HPCS Specialist – Rep I will work collaboratively with internal/external business partners to provide solutions for our clients/members. Rep I’s are expected to take responsibility for following through and bringing outstanding issues to closure on the initial contact with the client.<br><br>The HPCS Specialist – Rep I is expected to promote a positive team environment and seek opportunities to develop professional expertise that support their goals and the objectives of the company.<br><br>**Candidate must be in Pacific or Mountain Time Zone**<br><br>**Occasional need for scheduled overtime, weekend and holidays as determined by business need (Ex: “Welcome Season”) **<br><br><strong>Required Qualifications<br><br></strong>3+ years of experience in a complex, high-impact customer interfacing role<br><br><strong>Education<br><br></strong>High School Diploma or GED required<br><br>Bachelor's degree preferred<br><br><strong>Responsibilities<br><br></strong><ul><li>Effectively resolve issues with the ability to remain calm and professional in emotionally charged situations while deescalating clients/members issues.</li><li>Able to effectively utilize resources such as company tools, databases, and/or references.</li><li>Works collaboratively with both internal and external business partners to provide swift resolutions to our clients/members.</li><li>Consistent performance that meets/exceeds established goals (Example: Attendance, Work Quality, and Personal Development, etc.). Includes entering data into SalesForce daily and meet Salesforce performance goals.</li><li>Self-audit of all communications and work completed is required. This includes all proof reading of emails, case comments and systems entries (i.e.: PeopleSafe activities and RxClaim entries). Utilizing spell-check and grammar check are required.</li><li>Emulating CVS Health values of Innovation, Collaboration, Caring, Integrity, and Accountability.</li><li>Utilize all available tools and resources including but not limited to Microsoft Office, OneNote, Client Support work instructions, PeopleSafe, RxClaim, and theSource for continual improvement to provide world class customer service to our clients/members.</li><li>Proficiency in pharmacy outreach campaigns and taking incoming client calls.<br><br></li></ul><strong>Anticipated Weekly Hours<br><br></strong>40<br><br><strong>Time Type<br><br></strong>Full time<br><br><strong>Pay Range<br><br></strong><strong>The Typical Pay Range For This Role Is<br><br></strong>$17.00 - $28.46<br><br>This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.<br><br>Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.<br><br><strong>Great Benefits For Great People<br><br></strong>We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<br><br><ul><li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.<br><br></li></ul>For more information, visit https://jobs.cvshealth.com/us/en/benefits<br><br>We anticipate the application window for this opening will close on: 10/12/2025<br><br>Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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