<p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">At American Express, our culture is built on a 175-year history of innovation, shared </span><a target="_blank" rel="noopener noreferrer" href="https://www.americanexpress.com/en-us/company/who-we-are/"><span style="color:blue;font-family:Arial, Helvetica, sans-serif;font-size:16px;">values</span></a><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.<o:p></o:p></span></p><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.<o:p></o:p></span></p><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Our business is growing, and we are looking for additional Hospitality Coordinators to join our team. Working within Resy’s Customer Success Org, Hospitality Coordinator’s primary responsibility will be to provide outstanding front-line service and support to our Resy restaurant partners and Resy app users to ensure they are getting the most out of the Resy experience.</span><o:p></o:p></span></p><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN"><strong>WHAT YOU'LL DO:</strong></span><o:p></o:p></span></p><ul><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Answer guest inquiries via email & live chat</span><o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Troubleshoot any issues relating to Resy products: Resy Consumer App, ResyOS Restaurant App, Resy Restaurant Web-Dashboard & Resy.com<o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Provide top tier support to Resy customers escalating any critical issues to our SR Support Team and collaborating cross-team to resolve<o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Educating restaurant operators to raise the level of hospitality they offer through Resy technology</span><o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Assist the implementation team with setting new restaurant customers live on Resy<o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Offboard former restaurant customers by communicating final invoice details, scheduling official churn date and documenting feedback for review<o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Make phone calls to confirm premium reservations for the Resy Global Access concierge program<o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Working on other duties and projects as assigned</span><o:p></o:p></span></p></li></ul><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN"><strong>WHO YOU ARE:</strong></span><o:p></o:p></span></p><ul><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Interest in working in a fast-paced hospitality-tech environment</span><o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Exceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure</span><o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Mastery of Microsoft Office and MacOS</span><o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Ability/flexibility to work global restaurant hours, including nights and weekends</span><o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Passion for restaurants and the hospitality industry</span><o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Experience working at restaurants</span><o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Working knowledge of reservation-management systems and restaurant operations</span><o:p></o:p></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN">Experience supporting technology for a SaaS business</span><o:p></o:p></span></p></li></ul><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-ansi-language:EN;" lang="EN"><strong>This person needs to reside in the pacific standard time zone.</strong></span><o:p></o:p></span></p><br><br><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Salary Range: $20.00 to $33.65 hourly + bonus + benefits</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</span></p><ul><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Competitive base salaries </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Bonus incentives </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">6%25 Company Match on retirement savings plan </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Free financial coaching and financial well-being support </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Comprehensive medical, dental, vision, life insurance, and disability benefits </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Free and confidential counseling support through our Healthy Minds program </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Career development and training opportunities</span></li></ul><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">For a full list of Team Amex benefits, visit our </span><a target="_blank" rel="noopener noreferrer" href="https://www.americanexpress.com/en-us/colleagues/benefits"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><u>Colleague Benefits Site</u></span></a><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;">.</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">US Job Seekers - Click to view the “</span><a target="_blank" rel="noopener noreferrer" href="https://www.eeoc.gov/poster"><span style="color:#0563c1;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><u>Know Your Rights</u></span></a><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: </span><a style="color:#0563c1;" target="_blank" rel="noopener noreferrer" href="https://www.eeoc.gov/poster"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><u>https://www.eeoc.gov/poster</u></span></a></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</span></p>
