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Travel Consultant - Remote

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Description:

  • Advise and arrange travel for corporate business customers (both individuals and groups) in the US.
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
  • Use of one of our Global Distribution System's (GDS).
  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
  • Use positive telephone service techniques and act on special customer requests.
  • Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

Requirements:

  • Passion for excellence in client service, including proactive anticipation of needs.
  • Native GDS expertise (Sabre, Apollo, Amadeus).
  • 1+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel.
  • Excellent professional communication (written and verbal).
  • Attention to detail.
  • Act with integrity, and look after personal traveler information.
  • Resolving customer issues quickly and independently / with supplier.
  • Teamwork and openness to feedback.

Benefits:

  • Work and life: Find your happy medium at Amex GBT.
  • Flexible benefits are tailored to each country and start the day you do.
  • These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • We strive to champion Inclusion in every aspect of our business at Amex GBT.
  • You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
  • And much more!
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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