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Customer Advocate I

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About the position

Responsibilities

  • Answers high volume calls from members, providers, agents and billing services.
  • Ensures timely, accurate and courteous response to inquiries and questions.
  • Creates a solid working relationship with all groups by working directly with contacts as needed to resolve issues.
  • Complies with retail dress and appearance standards while working retail hours as described by management.
  • Consults with prospects on individual product options and determine appropriate coverage options based on coverage needs and financial status, and assists customers with completing applications necessary to apply for coverage.
  • Promotes all products sold by the enterprise.
  • Establishes premium payment arrangements for members.
  • Accepts and processes premium payments.
  • Performs other duties as requested.
  • Provides comprehensive enrollment, membership, benefits & claims information for both group & individual products (depending on marketing area).
  • Stays informed of all changes in benefits, regulations, and guidelines.
  • Provides support to retail sales representatives.

Requirements

  • High school diploma or equivalent.
  • Minimum three (3) years' experience in customer service or sales administration experience, preferably in the insurance industry, health insurance agency or provider's office.
  • Arkansas Health and Life Insurance License preferred. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned.
  • Exchange producer license preferred.
  • CMS certification for senior products preferred.

Nice-to-haves

  • Proficiency using Microsoft Word and Excel.
  • Ability to work independently or with a team.

Benefits

  • Tuition reimbursement.
  • Club Blue, a free, onsite gym to encourage exercise.
  • Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
  • Incentives for wellness education and exercise.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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