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Customer Service Executive

📢We are looking for our next Customer Service Executive for our Customer Care area in Miami, who will be responsible for managing customer complaints filed through our internal channels or with advocacy entities and channels, keeping all teams informed of any market updates and liaise closely with the legal team, local entities and related areas with customer contact.


✍️What would be your main challenges?


đź‘ŤWhat do you need to be our next Customer Service Executive?

  • Bachelor’s or Associate Degree in Administration, Logistics, Tourism or related field.
  • At least 2 years of previous experience in Customer Service is required.
  • MS Office and Google Suite tools.
  • Fluency in English and Spanish is required.
  • Advanced knowledge of SABRE is required.
  • Strong customer orientation, communication and teamwork skills.
  • Availability to occasionally work outside of regular hours.
  • The candidate must be authorized to work in the United States.


🌎What will you find when you join LATAM?

  • Medical benefits.
  • 401k retirement plan.
  • Vacation days.
  • Personal days.
  • Travel benefits.
  • Sick leave.


In addition…

You will be part of an attractive, global and multicultural industry.

You will be able to know the world with our Staff Travel benefits.

You will be integrated into a dynamic environment, with constant changes and challenges.

You will have wide and multiple career development options.

Wellness Program that includes a Discount Club with different suppliers, with special prices for LATAM employees on various products and services in different parts of the world.


đź“ŤWhere and how will you work?

  • Work location: Miami, FL.
  • Contract type: indefinite, full-time.
  • Work mode: remote.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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