Customer Service Representative (American Express Customers Only)

Job Description

Interested in the Customer Service Representative position?

Please click the link below to join a Zoom video call and discuss the role at your convenience.

 

If you are unable to click the link, kindly copy the invite link and paste it into your browser to join the session. The session will be open throughout the day, allowing you to join at a time that suits you.

Please note: This invitation is only suitable for candidates who can connect via a laptop.

Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Customer Support, $50/hr, Night Job, Remote, No Experience Virtual Assistant, $42/hr, Remote, Weekend, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Moderator, $40/hr, College Student, Weekend Job Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, Remote, $40/hr, Weekend, No Experience Live Chat Support, $45/hr, Part-Time, Remote, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Phone Job, $42/hr, Part-Time, College Student Friendly Data Entry, No Experience, $50/hr, Remote, College Student Remote Live Chat, $45/hr, College Student, No Experience Data Entry, $50/hr, Remote, Evening Job, College Student Remote Customer Support, $40/hr, No Degree, Evening Job Remote Data Entry, No Experience, $40/hr, Part-Time Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Moderator, $40/hr, Weekend, No Experience Required Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $40/hr, No Degree, Evening Job Remote Live Chat, $45/hr, College Student, No Experience Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, $40/hr, Remote, No Experience, Night Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Customer Support, $35/hr, Night Job, Remote, No Experience Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Customer Support, $50/hr, Night Shift, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Data Entry, $40/hr, No Experience, Remote, Weekend Job Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Moderator, $42/hr, Weekend, No Experience Required Live Chat Support, $40/hr, Weekend, Remote, No Degree Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Phone Support, $45/hr, Evening, No Experience Required Remote Live Chat, $45/hr, College Student, No Experience

Responsibilities

We are seeking dedicated and friendly Customer Service Representatives to assist our American Express clients. This role involves providing exceptional support, answering inquiries, and helping customers with their American Express accounts and services.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...