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Gen Ops Agent: West Coast, Velocity Black (Remote)

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Gen Ops Agent: West Coast, Velocity Black (Remote)<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span>Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.</span></p><p></p><p><span>By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.</span></p><p></p><p><span>What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.</span></p><p></p><p><span>Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.</span></p><p></p><p><span>We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious, and determined person who wants to take their career in the customer service and concierge space to the next level.</span></p><p></p><p><b><b>General Responsibilities:</b></b></p><ul><li><p><span>Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods. </span></p></li><li><p><span>Sourcing content ideas to submit to our Content Team on a weekly basis</span></p></li><li><p><span>Completing end-to-end member requests</span></p></li></ul><p></p><p><b><b>What we are looking for:</b></b></p><ul><li><p><span>Adaptability and multitasking</span></p></li><li><p><span>‘Yes first’ mentality</span></p></li><li><p><span>General knowledge of high end experiences, luxury goods, and restaurants </span></p></li><li><p><span>Experience working with high net worth individuals and clients</span></p></li><li><p><span>Entrepreneurial, problem-solving attitude</span></p></li><li><p><span>Excellent, clear and effective verbal and written communication skills</span></p></li><li><p><span>Experience in a collaborative and transparent environment</span></p></li><li><p><span>Ability to work in high-pressure environment with tight deadlines</span></p></li><li><p><span>Flexible working hours - available to work on evenings and weekends</span></p></li></ul><p></p><p><b><b>Basic Qualifications:   </b></b></p><ul><li><p><span>High School Diploma, GED, or Equivalent <span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Certification  </span></span></span></p></li><li><p><span>At least 1 year of Retail, Sales, or Customer Service <span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">experience  </span></span></span></p></li></ul><p></p><p><b><b>Preferred <span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Qualifications: </span></span></b></b></p><ul><li><p><span>2+ years of experience in Retail, Sales, or Customer Service</span></p></li></ul><p></p><p><b><span>At this time, Capital One will not sponsor a new applicant for employment authorization for this position</span><span>.</span></b></p><p style="text-align:inherit"></p><p style="text-align:left"><span>The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.</span></p><p style="text-align:inherit"></p>Remote (Regardless of Location): $56,800 - $64,800 for Premium Customer Agent I<p><br> </p>Richmond, VA: $56,800 - $64,800 for Premium Customer Agent I<p><br> </p><p><br> </p><p><br> </p><p><br> </p><p><br> </p><p><br> </p><p><br> </p><p><br> </p><p><br> </p><p style="text-align:inherit"></p><p style="text-align:left"><span>Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<span> </span></span><a href="https://www.capitalonecareers.com/benefits" target="_blank" rel="noopener noreferrer">Capital One Careers website</a><span>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.</span></p><p style="text-align:inherit"></p>This role is expected to accept applications for a minimum of 5 business days.<p style="text-align:inherit"></p><p style="text-align:inherit"></p>No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="mailto:RecruitingAccommodation@capitalone.com" target="_blank" rel="noopener noreferrer"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span class="WDL1"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">RecruitingAccommodation@capitalone.com</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.</p><p style="text-align:inherit"></p><p style="text-align:left">For technical support or questions about Capital One's recruiting process, please send an email to <a href="mailto:Careers@capitalone.com" target="_blank" rel="noopener noreferrer"><u><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span class="WDL1"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Careers@capitalone.com</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></a></p><p style="text-align:inherit"></p><p style="text-align:left">Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.</p><p style="text-align:inherit"></p><p style="text-align:left">Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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