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Costco Logistics Member Experience Clerk

Job Description 

The Member Experience Clerk works to ensure daily processes are followed with respect to all aspects of the member experience, including scheduling customers, routing delivery stops, managing routing reports, monitoring delivery routes/stops, resolving failed/incomplete deliveries and communicating Delivery Event changes to the customer. This role is responsible for processing Delivery Team calls from the customer's home and ensuring that the customer's issue is resolved on the Day of Delivery.
The scope includes Market Delivery Operations (MDO), Remote Deliveries, 3rd party clients and all other delivery business partners.

Remote Moderator, $40/hr, College Student, Weekend Job Part-Time Customer Support, $40/hr, Remote, College Student Live Chat Support, $35/hr, Remote, No Experience Required Remote Data Entry, $42/hr, Evening/Night Job, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Customer Support, $42/hr, Weekend Job, Remote, No Degree Phone Support, $50/hr, Weekend, Remote, No Experience Remote Phone Job, $40/hr, No Degree, College Student Friendly Part-Time Customer Support, $40/hr, Remote, College Student Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Live Chat, $50/hr, College Student, No Experience Weekend Customer Support, $40/hr, Remote, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Phone Support, $50/hr, Weekend, Remote, No Experience Remote Customer Support, $42/hr, Weekend, No Experience Virtual Assistant, $42/hr, Remote, Weekend, No Degree

For additional information about pay ranges, click here.

We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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