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Customer Care Associate - Remote (Broken Arrow, OK) - Full-time

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p class="MsoNormal"spanspanb /b/span/span/p p class="MsoNormal"spanspanbAbout Capgemini/b/span/span/p pspanspanfont color="#1f497d" /font/span/span/p pspanspan /span/span/p divspanspanCapgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion./span/span/div divspanspan /span/span/div p class="MsoNormal"spanspanfont color="#1f497d"font color="#000000"Visit us at/font a href=" color="#000000"People matter, results count/font/font/span/span/p p class="MsoNormal"spanspan /span/span/p p class="MsoNormal"spanspan /span/span/p p class="MsoNormal"spanspani /i/span/span/p p class="MsoNormal"spanspanCapgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law./span/span/p pspanspan /span/span/p pspanspan /span/span/p p class="MsoNormal"br spanspanThis is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship./span/span/p pspanspan /span/span/p pspanspan /span/span/p p class="MsoNormal"spanspan /span/span/p pspanspanspan lang="FR"Click the following link for more information on your rights as an Applicant -/spana href=" Customer Service Analysts / Contact Center / Call Center (Remote Job)/span/span/p ul lispanspanHours of operation: Mon - Fri 5:00am to 8:30pm MST (8 1/2 hour daily shift)/span/span/li lifont face="Arial, Helvetica, sans-serif"spanPay: $11.10/hr/span/font/li lifont face="Arial, Helvetica, sans-serif"spanLaptop provided/span/font/li liInterview Process: 1 Telephonic / Video Interview/li liMay also apply directly by sending your resume to Paige Perillard at paige.perillard@capgemini.com/li /ul pspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanstrongDuration/strong :  18 months position ( with benefits) with a 40hrs / week schedule ideally from Mon- Fri. /span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/p pspanspanSkillset required:br Able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password things of this nature which may be routine for a regular computer user./span/span/p pspanspanProductivity Management:br • Should be able to meet daily task handling through various form medium of communication, written and/or verbal or phone.br • Should be able to meet the quality, productivity targets defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s.br • S/he should ensure accuracy in the tasks completed.br • Demonstrate analytical capabilities while performing tasks.br • Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating/span/span/p pspanspanSpecialized/Practical Knowledgebr • Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.br - Computer literate, should be able to work with different programs and screens with the customer on the line.br • Fresher or up to 6 months of experience in health care industry.br • Exposure to business domain is an added advantage.br • Excellent grasping powers able to understand the various processes.br • Team player with excellent verbal and written communication skill.br • Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling.br • Willing to work in 24/7 environment and sign a service agreement as per company norms.br • Ability to work in flexible work schedule, including holidays weekends./span/span/p pspanspanKNOWLEDGE, SKILLS AND ABILITIES/span/span/p pspanspan• Should be committed and focused to succeed under challenging work environmentbr • Should be able to adapt with the changes in the processes and updates in a dynamic process.br • Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.br • Should seek feedback on one’s performance and uses that feedback to growbr • Open for working in high pressure environment.br • All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer./span/span/p p /p pspanspanCandidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment./span/span/p /div
p class="MsoNormal"spanspanb /b/span/span/p p class="MsoNormal"spanspanbAbout Capgemini/b/span/span/p pspanspanfont color="#1f497d" /font/span/span/p pspanspan /span/span/p divspanspanCapgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion./span/span/div divspanspan /span/span/div p class="MsoNormal"spanspanfont color="#1f497d"font color="#000000"Visit us at/font a href=" color="#000000"People matter, results count/font/font/span/span/p p class="MsoNormal"spanspan /span/span/p p class="MsoNormal"spanspan /span/span/p p class="MsoNormal"spanspani /i/span/span/p p class="MsoNormal"spanspanCapgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law./span/span/p pspanspan /span/span/p pspanspan /span/span/p p class="MsoNormal"br spanspanThis is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship./span/span/p pspanspan /span/span/p pspanspan /span/span/p p class="MsoNormal"spanspan /span/span/p pspanspanspan lang="FR"Click the following link for more information on your rights as an Applicant -/spana href=" Customer Service Analysts / Contact Center / Call Center (Remote Job)/span/span/p ul lispanspanHours of operation: Mon - Fri 5:00am to 8:30pm MST (8 1/2 hour daily shift)/span/span/li lifont face="Arial, Helvetica, sans-serif"spanPay: $11.10/hr/span/font/li lifont face="Arial, Helvetica, sans-serif"spanLaptop provided/span/font/li liInterview Process: 1 Telephonic / Video Interview/li liMay also apply directly by sending your resume to Paige Perillard at paige.perillard@capgemini.com/li /ul pspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanstrongDuration/strong :  18 months position ( with benefits) with a 40hrs / week schedule ideally from Mon- Fri. /span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/p pspanspanSkillset required:br Able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password things of this nature which may be routine for a regular computer user./span/span/p pspanspanProductivity Management:br • Should be able to meet daily task handling through various form medium of communication, written and/or verbal or phone.br • Should be able to meet the quality, productivity targets defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s.br • S/he should ensure accuracy in the tasks completed.br • Demonstrate analytical capabilities while performing tasks.br • Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating/span/span/p pspanspanSpecialized/Practical Knowledgebr • Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.br - Computer literate, should be able to work with different programs and screens with the customer on the line.br • Fresher or up to 6 months of experience in health care industry.br • Exposure to business domain is an added advantage.br • Excellent grasping powers able to understand the various processes.br • Team player with excellent verbal and written communication skill.br • Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling.br • Willing to work in 24/7 environment and sign a service agreement as per company norms.br • Ability to work in flexible work schedule, including holidays weekends./span/span/p pspanspanKNOWLEDGE, SKILLS AND ABILITIES/span/span/p pspanspan• Should be committed and focused to succeed under challenging work environmentbr • Should be able to adapt with the changes in the processes and updates in a dynamic process.br • Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.br • Should seek feedback on one’s performance and uses that feedback to growbr • Open for working in high pressure environment.br • All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer./span/span/p p /p pspanspanCandidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment./span/span/p /div
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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