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Director of Business Operations

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Pirates Voyage is seeking a dynamic and experienced Director of Business Operations to lead and oversee the day-to-day operations of multiple departments. This is a key leadership role, acting as second-in-command to the General Manager & AGM and ensuring high performance across all business units, including Food & Beverage, Entertainment Production, Merchandise, Ticketing, and Facilities.

The ideal candidate will have 3 to 5 years of leadership experience in a high guest volume environment and the ability to work well in a stressful and fast-paced environment.

**This is a strategic leadership role overseeing cross-departmental business operations, not a facilities or maintenance position.**

Responsibilities include:

  • Serve as acting General Manager during their absence.
  • Maintain consistent and high-quality operations across all departments.
  • Ensure a safe, clean, and guest-friendly environment across all areas of the property.
  • Implement and manage departmental budgets, cost controls, and payroll efficiency.
  • Maintain company policies, procedures, and regulatory compliance.
  • Foster a positive, open, and professional work culture through effective leadership.
  • Oversee maintenance of facilities and equipment.

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401K Matching Program
  • Employee discounts
  • Flexible schedules

This Job Is Ideal for Someone Who Is:

  • Dependable
  • Adaptable/flexible
  • High stress tolerance

Requirements:

  • Language Skills to include the ability to read, analyze, and interpret documents. Ability to respond effectively to the sensitive inquiries or complaints.
  • Reasoning Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Educational Requirements to include BS in a related Management Field or 4 years experience in an equivalent job.
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