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Provisioning Agent

Job Description

Provides friendly service to and maintains positive relationships with all internal and external Customers. Works in a cooperative spirit to ensure the success of our Company. Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems. Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage. Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.

Job Qualifications
Foreign language skills are desirable, but not required.

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Ability to work shift work and/or overtime.

Must be able to lift and/or move items up to 70 pounds on a regular basis

Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement

Required Skills
Presentation skills

Customer Service skills

Record Keeping Skills

Time Management Skills

Soft Skills
Driven and self-motivated

Adaptability

Problem Solving Skills

Detail Oriented and Organized

Verbal and Written Communication

Multi tasker

Compensation
According to JobzMall, the average salary range for a Provisioning Agent in 100 World Way, Los Angeles, CA 90045, USA is between $18 and $19 per hour.

Additional Information
Southwest Airlines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required Languages
English
Job Posted
January 24th, 2022
Apply Before
June 21st, 2025

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