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American Express Customer Service Representative (Work From Home) – Vacancy Global ID-1331

Welcome to American Express, a globally renowned financial services company committed to providing exceptional experiences to our customers. With a legacy of over 170 years, we pride ourselves on innovation, integrity, and a dedication to delivering unparalleled service.
Position Overview
…
American Express is seeking dynamic and customer-focused individuals to join our team as Customer Service Representatives. This is a unique opportunity to work remotely, ensuring the highest standards of service while enjoying the flexibility of a work-from-home arrangement. Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Data Entry, $35/hr, No Experience, Evening/Night Job Virtual Assistant, $40/hr, Weekend, Remote, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Phone Support, Remote, $35/hr, No Experience, Night Shift Part-Time Customer Support, $40/hr, Remote, College Student Phone Support, $35/hr, Weekend, Remote, No Experience Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Customer Support, $45/hr, No Degree, Evening Job Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Live Chat, $50/hr, College Student, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Customer Support, $42/hr, Remote, Evening, No Experience Live Chat Support, $45/hr, Part-Time, Remote, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Virtual Assistant, No Experience, $40/hr, Remote, Weekend Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, $50/hr, Evening, Remote, College Student Virtual Assistant, $40/hr, Remote, No Experience, Evening Virtual Assistant, $40/hr, Evening, Remote, College Student Live Chat Support, $45/hr, Weekend, Remote, College Student Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Data Entry, No Experience, $40/hr, Part-Time Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Data Entry, $40/hr, No Experience, Remote, Weekend Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Responsibilities:
• Customer Engagement:
• * Respond promptly and professionally to customer inquiries, demonstrating empathy and a commitment to exceeding their expectations.
• * Provide information on products, services, and account details, ensuring clarity and accuracy.
• *
• Problem Resolution:
• * Address and resolve customer issues effectively, aiming for first-contact resolution.
• * Collaborate with relevant departments to solve complex problems, ensuring customer satisfaction.
• *
• Communication:
• * Maintain clear and concise communication with customers through various channels, including phone, email, and chat.
• * Keep customers informed about account updates, promotions, and relevant information.
• *
• Adaptability:
• * Stay informed about changes in products, services, and policies to adapt quickly to customer needs.
• * Demonstrate flexibility in handling a variety of tasks to support the team and meet business objectives.
• * Required Skills:
• Communication Skills:
• * Exceptional verbal and written communication skills in English.
• * Ability to articulate complex information clearly and concisely.
• *
• Customer Focus:
• * Prior experience in customer service or a related field is advantageous.
• * Strong dedication to providing outstanding customer experiences.
• *
• Problem-Solving:
• * Proven ability to analyze situations, identify problems, and implement effective solutions.
• * Critical thinking and a solution-oriented mindset.
• *
• Technical Proficiency:
• * Comfortable using digital tools and technology for customer interactions.
• * Familiarity with CRM systems and virtual communication platforms.
• * How to Apply:
If you are enthusiastic about customer service, possess the required skills, and are eager to contribute to the success of American Express, we invite you to apply for the Customer Service Representative position. Please submit your resume and a compelling cover letter detailing your relevant experience

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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