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Customer Service Specialist

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<p><strong>Upgrade Coordinator – Windows 11 Programme</strong></p><p><strong>Location:</strong> Southampton, UK (Highfield Campus, with occasional travel to other campuses)</p><p><strong>Contract Type:</strong> Full-time, Fixed Term (12 months)</p><p><strong>Salary:</strong> £31,236 – £35,608 per annum</p><p>About the Role</p><p>Our client is seeking a proactive and highly organised Upgrade Coordinator to support the delivery of a University-wide Windows 11 upgrade project. This is a key role within the Customer Experience team, combining project coordination, customer engagement, and administrative support.</p><p>The Upgrade Coordinator will ensure the smooth rollout of compatible laptops and desktops across staff and lab environments, liaising directly with end-users, planning workloads for technicians, and maintaining accurate records.</p><p>Key Responsibilities</p><ul><li>Arrange and schedule laptop and desktop replacements, ensuring minimal disruption to staff.</li><li>Coordinate daily workloads for the technical upgrade team.</li><li>Produce reports and updates for stakeholders.</li><li>Liaise with asset management to ensure availability of equipment.</li><li>Maintain accurate records in ServiceNow and manage customer follow-up.</li><li>Suggest improvements for processes and service delivery.</li></ul><p>Candidate Profile</p><p>The successful candidate will demonstrate:</p><ul><li>Strong organisational and coordination skills.</li><li>Experience in an administrative or IT support coordination role.</li><li>Confidence using IT systems and software applications.</li><li>Excellent communication skills, with the ability to explain information clearly.</li><li>Experience in producing reports and summarising data.</li><li>A proactive and adaptable approach to problem-solving.</li></ul><p>Benefits</p><ul><li>Defined benefit pension scheme.</li><li>Generous holiday allowance (20+ days, plus public holidays).</li><li>Enhanced parental leave.</li><li>Access to wellbeing support and staff development opportunities.</li></ul><p>Key Information</p><ul><li><strong>Closing Date:</strong> 23:59 on Wednesday 10 September 2025</li></ul><p><br></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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