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Field Service Technician (Entry Level) - North Syracuse, NY

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<p style="text-align:left"><b>Job Location</b></p>Syracuse<p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description</b></p><p><span><span><span><span>(Internal Job Title - Sr. Field Service Technician)</span></span></span></span></p><p><span><span><span> </span></span></span></p><p><span><span><span><span>P&G Professional is the commercial division of Procter & Gamble focused on improving the lives of our consumers away from home. We provide the hospitality, foodservice, and long-term care industries chemical programs and solutions that keep their facilities clean and safe. </span></span></span></span></p><p><span><span><span> </span></span></span></p><p><span><span><span><span>The Senior Field Service Technician (FST) is a field based position working independently to install, troubleshoot, repair, and maintain our chemical dispensing equipment as well as other equipment used in commercial foodservice or laundry operations. The goal is to deliver exceptional service (not sales) in a way that delivers customer retention and superior customer service.</span></span></span></span></p><p><span><span><span> </span></span></span></p><p><span><span><span><span>This is a full-time position with Procter & Gamble that includes a competitive healthcare plan and retirement benefits.  P&G Professional is expanding rapidly across North America and this position offers the opportunity to join a great company that can offer significant career opportunities as we continue to grow. </span></span></span></span></p><p><span><span><span> </span></span></span></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Qualifications</b></p><p><span><span><span><span>The ideal candidate would have a great work ethic and a willingness to learn new skills with provided training. This candidate would have a basic understanding in electronics, plumbing, maintenance or mechanical systems with the ability to troubleshoot with root cause analysis. Moderate working knowledge of appropriate tools, data, implements and service needs. Proficient in laptop and cell phone technology to include but not limited to Salesforce, Microsoft Word and Excel.</span></span></span></span></p><p></p><p><span><span><span><span>Candidate must have a valid driver’s license. Occasional overnight travel is required.</span></span></span></span></p><p></p><p><span><span><span><span><b><u>Essential Job Functions</u></b></span></span></span></span></p><ul><li><span><span><span><span>Work Schedule is a 5 day work week / 8 hours per day but may include: 12-hour shifts, occasional weekends, and night shifts</span></span></span></span></li><li><span><span><span><span>Lift, lower and carry objects up to 50 lbs.</span></span></span></span></li><li><span><span><span><span>Push and pull objects up to 50 lbs.</span></span></span></span></li><li><span><span><span><span>Climb a vertical ladder.  Ability to go up and down</span></span></span></span></li><li><span><span><span><span>Climb up and down stairs</span></span></span></span></li><li><span><span><span><span>Stand, sit, and/or walk for long periods of time, twist, bend at the knees , stoop, kneel, squat, crawl, and reach for purposes of installing and maintaining equipment.  Surface:  Concrete, asphalt (uneven surfaces).</span></span></span></span></li><li><span><span><span><span>Operate a computer keyboard to input and access data, and phone</span></span></span></span></li><li><span><span><span><span>The ability to give and discern the various visual and audible alarms and signals for equipment startup, evacuation, and fires</span></span></span></span></li><li><span><span><span><span>Candidate must be able to operate a motor vehicle, and spend approximately 30% of the day in the car traveling from accounts safely in city, rural and expressway conditions</span></span></span></span></li><li><span><span><span><span>Must have a valid driver’s license.</span></span></span></span></li><li><span><span><span><span>The ability to work in extreme temperatures both hot and cold, generally in warehouse conditions including wide variances in temperature, dust and dirt.</span></span></span></span></li></ul><p><span><span><span> </span></span></span></p><p><span><span><span> </span></span></span><span><span><span><span><b><u>Other Requirements</u></b></span></span></span></span></p><ul><li><span><span><span><span>Candidate must live in specified city</span></span></span></span></li><li><span><span><span><span>On-call Coverage which may include occasional weekends, holidays, and night shifts</span></span></span></span></li></ul><p><span><span><span> </span></span></span></p><p><span><span><span><span>Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits.  Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.</span></span></span></span></p><p><span><span><span><span> </span></span></span></span></p><p><span><span><span><span>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status or any other legally protected factor.</span></span></span></span></p><p></p><p><span><span><span><span>Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click </span><a href="https://faq.pgwebtools.com/us-work-authorization-faqs/" target="_blank"><span>HERE</span></a><span>.</span></span></span></span></p><p></p><p><span><span><span><span>Procter & Gamble participates in e-verify as required by law.</span></span></span></span></p><p></p><p><span><span><span><span>Qualified individuals will not be disadvantaged based on being unemployed.</span></span></span></span><span><span><span> </span></span></span></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Schedule</b></p>Full time<p style="text-align:inherit"></p><p style="text-align:left"><b>Job Number</b></p>R000136404<p style="text-align:inherit"></p><p style="text-align:left"><b>Job Segmentation</b></p>Plant Technicians<p style="text-align:inherit"></p><p style="text-align:left"><b>Starting Pay / Salary Range</b></p>$26.16 / hour

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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