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Remote Pharmacy Technician - Front End

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About the position

Responsibilities

  • Provides pharmacist call back and/or patient quality assurance support.
  • Responsible for entering patient demographics and prescription into the data processing system.
  • Works with new patient/new referral imaging folder.
  • Loads insurance plan and coordination of benefits into the data processing system for new patient/new referrals.
  • Participates in the review/audit of test claims for new patient/new referral.
  • Handles processing of reorders and emails distribution as needed.
  • Responsible for image indexing, AE report filing.
  • Provides primary support and expertise for specialized programs such as ETT or Pharma.
  • Performs the job responsibilities listed for programs that require special handling or provide support for specific disease states.
  • Other registered and/or licensed responsibilities as judgement or necessity dictate.

Requirements

  • High school diploma from an accredited school or equivalent GED.
  • At least 1 year of work experience in healthcare, specialty pharmacy, PBM and/or call center settings.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Basic knowledge of and skills using MS Windows, MS Office Suite and/or similar operating/software programs.
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