Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

senior manager customer care, Partner and Customer Service (Remote, U.S.)

Other Jobs To Apply

About the position

Responsibilities

  • Model leadership behaviors grounded in Starbucks Mission and Values, providing coaching and developmental opportunities to partners.
  • Manage, develop, and implement new processes to address escalations and highly visible mentions.
  • Provide customer care and executive escalations insights, messaging guidance, and response recommendations across teams.
  • Partner closely with public affairs, social marketing, risk, and legal to develop cohesive engagement tactics and crisis management guides.
  • Support the enterprise social customer care strategy through customer engagement and escalations, monitoring conversations across social media.
  • Perform research, listening, and performance analysis to inform strategies and storytelling insights through data.
  • Collaborate and establish partnerships with support and business units to continuously innovate and redesign processes.

Requirements

  • Bachelor's degree or significant relevant experience.
  • Professional experience managing branded channels across multiple social media platforms.
  • 5+ years managing successful teams.
  • 5+ years general business experience in large, matrixed organizations.
  • 5+ years leading cross-functional initiatives.
  • 5+ years change management experience.
  • Strong organizational planning, development, and business judgment.
  • Demonstrated history of delivering innovative solutions.
  • Experience facilitating root cause analysis and driving solutions to complex problems.
  • Strong reporting skills with the ability to summarize data into MBR reports.

Nice-to-haves

  • Strong awareness of emerging trends and analyzing data to provide actionable insights.
  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects.

Benefits

  • 100% tuition coverage through Starbucks College Achievement Plan.
  • Health coverage with a variety of plans to choose from.
  • Stock & savings programs like the equity reward program, Bean Stock.
  • Flexible scheduling and opportunities for paid time off.
Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts