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Flipkart Call Center Jobs – Work From Home

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Job Summary

Flipkart is seeking highly motivated and customer-focused individuals to join our call center team in a work-from-home capacity. As a Customer Support Representative, you will be the first point of contact for Flipkart customers, providing exceptional assistance, resolving queries, and ensuring a seamless shopping experience. This is an excellent opportunity to work with one of Indias leading e-commerce platforms while enjoying the flexibility of a remote work setup.

Key Responsibilities

  • Handle inbound and outbound customer queries via phone, email, and chat.

  • Provide accurate and efficient resolutions to customer concerns related to orders, payments, refunds, and product inquiries.

  • Maintain a high level of professionalism and empathy while assisting customers.

  • Document customer interactions and maintain records in the system for future reference.

  • Follow up on customer complaints and ensure timely resolution.

  • Collaborate with different departments to escalate complex issues when necessary.

  • Meet performance targets, including customer satisfaction, response time, and resolution rates.

  • Stay updated on Flipkarts products, services, and policies to provide accurate information.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English and Hindi (or other regional languages).

  • Strong problem-solving skills and the ability to think critically under pressure.

  • Basic knowledge of e-commerce operations and customer service best practices.

  • Ability to handle a high volume of customer interactions efficiently.

  • Familiarity with using computers, CRM software, and online tools.

  • Good listening skills and a customer-first mindset.

Experience

  • Freshers are welcome; prior experience in customer service or a call center is an advantage.

  • Experience in e-commerce or retail customer support will be a plus.

Working Hours

  • Flexible shifts, including day, evening, and night shifts.

  • Weekends and holiday shifts may be required based on business needs.

  • Part-time and full-time positions are available.

Knowledge, Skills, and Abilities

  • Strong interpersonal skills with the ability to build rapport with customers.

  • Multitasking capabilities and the ability to work in a fast-paced environment.

  • Attention to detail and ability to follow processes accurately.

  • Self-motivated, disciplined, and able to work independently.

  • Adaptability to changing business requirements and customer demands.

Benefits

  • Work-from-home opportunity with flexible schedules.

  • Competitive salary with performance-based incentives.

  • Medical and health benefits (for full-time employees).

  • Paid time off, sick leave, and holiday allowances.

  • Training and career growth opportunities within Flipkart.

  • Employee discounts on Flipkart products.

Why Join Flipkart?

  • Work with Indias leading e-commerce platform.

  • Enjoy the comfort and convenience of working from home.

  • Gain valuable customer service experience in a dynamic industry.

  • Be a part of a supportive and inclusive work culture.

  • Opportunity to grow and build a long-term career with Flipkart.

How to Apply

If you are passionate about customer service and eager to join Flipkarts remote call center team, we would love to hear from you!

  • Step 1: Visit Flipkarts careers page or job portal.

  • Step 2: Search for Call Center – Work from Home job openings.

  • Step 3: Submit your updated resume along with a short cover letter.

  • Step 4: Complete an online assessment and virtual interview process.

Join Flipkart today and become a part of an exciting journey in e-commerce customer service!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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