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Front Desk

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Guest Services are the first step in setting a fun and positive tone for the Guest's experience. These Team Members are welcoming and go above and beyond to create a positive experience for our Guests. One of the number one responsibility is to sell. Not to sell the most expensive package, but to sell the value of park offerings and find the best fit for our Guests; therebyproviding the best service.Qualifications• Positive Attitude: Engaging and energetic personality who enjoys being around the public and is always smiling. • Team Player: Respectful and responsible Team Member who brings a positive attitude to the Team.• Strong Communication Skills: Strong interpersonal communication skills are a must.• Fast-Paced Environment: Ability to work in a busy and face-paced environment while remaining calm under pressure.• Cash Management: Ability to handle POS transactions accurately and efficiently.• Resolution Management: Ability to calmly resolve Guest complaints.Responsibilities• Sales: Sell, sell, sell. A big responsible for the position is to confidently convey the value of passes and Membership and upsell the Guests.• C3: Instruct the Guest to watch the safety video before jumping. Ensures everyone receivesproper wristbands (Jumper or observer).• Waivers: Ensure waivers have been properly completed.• Team Player: Works hard to make the park a better place and brings a helpful personality to the table.• Guest First Perspective: Strives to create a positive Guest experience to each and every Guest.• Park Knowledge: Aware of park offerings, programs, pricing, promotions, and upcoming events.• Greeter: Get out on the floor to proactively meet Guests and walk them through the check-in process.• Complete Transactions: Handle transactions in a timely and accurate manner. • Enhance the Guest Experience: Ensure all Guests are aware of the park, the different areas and other park offerings.• Café: Complete transactions and run the café when necessary.• Stock: During downtime, re-stock socks, wristbands, merchandise, café products, etc.• Clean: Organize POS stations and clean Guest areas, including bathrooms and café seating, throughout their shift. Responsible for completing the Guest Services cleaning checklist each night.• Other Duties as Assigned

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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