Manager IT Digital Booking ID-1001
About the position
The Manager IT Digital Booking at JetBlue Airways leads a team focused on enhancing the digital booking experience, a critical revenue source for the company. This role involves strategic planning, team leadership, and collaboration with various departments to ensure the delivery of a world-class booking experience for customers. The manager is responsible for product management, operational support, and maintaining key performance metrics, while also fostering team development and engagement.
Responsibilities
- Leads, coaches and develops a team of crewmembers focused on modern Product and Project management principles.
- Function as the point of contact for all strategic and tactical solutions for the Digital Booking product.
- Responsible for establishing, tracking and improving key product metrics and KPI/OKRs for the portfolio of products in their purview.
- Manage partnerships to develop and deliver a Product strategy for the Digital Booking and other relevant applications.
- Manage the commercial relationships where Digital Booking drives direct and indirect impact.
- Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility.
- Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility.
- Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which align with business unit's requirements and expectations.
- Ensure that JetBlue IT and business standards and procedures are maintained in accordance with company, audit, security and regulatory requirements.
- Ensure continued accountability for product and services delivery within assigned business units and across IT.
- Partner with other IT Managers to ensure alignment and drive efficiencies.
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
Requirements
- Bachelor's Degree in Computer Science, Computer Engineering or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
- Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers.
- Three (3) years' experience managing large portfolios or operating budgets and delivering large scale IT projects (Agile and general Product methodologies).
- Three (3) years' experience in software development and/or production support services.
- Three (3) years' experience with portfolio management, project delivery, and business partner management.
- Available for moderate overnight travel (up to 35%).
- In possession of valid travel documents with the ability to travel in and out of the United States.
- Able to work flexible hours and be available for emergency response on short notice.
- Must be able to pass a pre-employment drug test.
- Must be legally eligible to work in the country in which the position is located.
Nice-to-haves
- Master's Degree in Computer Science, Computer Engineering or related discipline.
- Experience managing a budget.
- Experience Managing a full project or initiative, including presenting recommendations to senior leadership.
- Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies.
- Exposure to JetBlue's IT disciplines and interdependencies and business units and how their needs drive IT strategy.
Benefits
- 401K Plan
- Employee Discount
- Health Insurance
- Performance bonuses
- Restricted stock units
- Access to healthcare benefits
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on JetBlue
