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Deal Desk Analyst | GitLab | Remote (Latin America, North America)

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<p><strong>Deal Desk Analyst (AMER East)An overview of this role</strong></p> <p>GitLab’s Deal Desk team partners closely with our Field Organization to support Quoting, Pricing structure and booking transactions. This team serves as the primary liaison between our Sales & Finance teams and is responsible for the efficient, accurate and timely sales bookings. As part of the larger Revenue Operations team, the Deal Desk team supports our constantly changing and complex business as we launch new products, implement new processes and expand into new countries.</p> <p>We’re looking for an experienced, dedicated and empathetic Deal Desk Analyst to join our AMER Deal Desk team supporting our East sales region. Our AMER Deal Desk team is distributed across the U.S. and supports teams in the U.S., Canada, & South America, maintaining SLAs and supporting our AMER sales teams as GitLab’s customer base continues to grow. </p> <p><strong>What you’ll do</strong>  </p> <ul class="wp-block-list"> <li>Act as a trusted advisor & go-to resource on deal structure, quoting, and order form creation; advises on various contract options to drive deal closure</li> <li>Support sales by being the primary point of contact for all questions related to deal structure, opportunity booking, subscription management and license delivery</li> <li>Interpret deal intent and advise on required approvals based on Deal Approval Matrix, when needed helping obtain approvals</li> <li>Review SFDC Quotes and Order Forms for accuracy ensuring deal intent is captured, revising when necessary</li> <li>Assists to interpret contractual language and escalate to ensure deals comply with revenue recognition and operational policies</li> <li>Partner with cross-functional teams (Billing, Channel, Revenue) to support the Quote to Cash process</li> <li>Responsible for reviewing SFDC opportunities to result in accurate booking metrics (Net ARR, ARR Basis, Amount, Recurring Amount) </li> <li>Collaborate with system teams to identify solutions for common QTC errors</li> <li>Participate in sales region forecast calls, QBRs, & EoQ Daily Standups</li> </ul> <p><strong>What you’ll bring </strong></p> <ul class="wp-block-list"> <li>Ability to work in the Eastern Time Zone </li> <li>Proven experience in Deal Desk/Sales quoting functions</li> <li>The ability to provide quoting guidance</li> <li>A strong understanding of revenue recognition in context of contract structures</li> <li>A strong understanding of legal documents/terms impacting contract structuring</li> <li>Strong sense of ethics and commitment to Transparency</li> <li>Exceptional attention to detail </li> <li>Technical acumen, especially around CPQ tools</li> <li>Experience with Zuora is a plus</li> <li>A sense of humor and curiosity and compassion for our customers</li> </ul> <p><a target="_blank" rel="noreferrer noopener nofollow" href="https://about.gitlab.com/handbook/hiring/candidate/faq/"><strong>What it’s like to work here</strong></a><strong> at GitLab</strong><a target="_blank" rel="noreferrer noopener nofollow" href="https://handbook.gitlab.com/job-families/engineering/support-management/#what-its-like-to-work-herehttpsaboutgitlabcomhandbookhiringcandidatefaq-at-gitlab"></a></p> <p>The<a target="_blank" rel="noreferrer noopener nofollow" href="https://about.gitlab.com/company/culture/"> culture</a> here at GitLab is something we’re incredibly proud of. Because GitLab team members are currently located in over 51 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe. Some of the<a target="_blank" rel="noreferrer noopener nofollow" href="https://about.gitlab.com/handbook/total-rewards/benefits/"> benefits</a> you’ll be entitled to vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a “no ask, must tell” paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our<a target="_blank" rel="noreferrer noopener nofollow" href="https://about.gitlab.com/handbook/communication/"> asynchronous approach</a> to communication. We’ll also help you set up your<a target="_blank" rel="noreferrer noopener nofollow" href="https://about.gitlab.com/handbook/spending-company-money/"> home office environment</a>, pay for your membership to a co-working space, and contribute to the<a target="_blank" rel="noreferrer noopener nofollow" href="https://about.gitlab.com/handbook/incentives/#visiting-grant"> travel costs</a> associated with meeting other GitLab employees across the world.</p> <p><strong>How GitLab will support you</strong></p> <ul class="wp-block-list"> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" target="_blank" rel="noreferrer noopener nofollow">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://about.gitlab.com/company/culture/all-remote/guide/" target="_blank" rel="noreferrer noopener nofollow">All remote</a>,<a href="https://about.gitlab.com/company/culture/all-remote/asynchronous/" target="_blank" rel="noreferrer noopener nofollow"> asynchronous</a> work environment</li> <li><a href="https://about.gitlab.com/handbook/paid-time-off/" target="_blank" rel="noreferrer noopener nofollow">Flexible Paid Time Off</a></li> <li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging." target="_blank" rel="noreferrer noopener nofollow">Team Member Resource Groups</a></li> <li><a href="https://about.gitlab.com/handbook/stock-options/" target="_blank" rel="noreferrer noopener nofollow">Equity Compensation & Employee Stock Purchase Plan</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit" target="_blank" rel="noreferrer noopener nofollow">Growth and development budget </a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave" target="_blank" rel="noreferrer noopener nofollow">Parental leave</a> </li> <li><a href="https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/" target="_blank" rel="noreferrer noopener nofollow">Home office</a> support</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from<a target="_blank" rel="noreferrer noopener nofollow" href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups"> underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.</p> <p>  Remote-Global</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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