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Customer Service Representative for Ecommerce (US Based/Remote) ID-1622

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. We are currently seeking a Virtual Assistant for a Property Management Company. This position offers a unique opportunity to work remotely and collaborate with a team of professionals in the property management field.

The client is currently looking for a dedicated Customer Service Representative to join their team. If you are passionate about customer satisfaction, have experience with Shopify and Gorgias, and are excited about the health and wellness industry, we want to hear from you!

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Responsibilities

  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Resolve customer issues related to orders, products, payments, and shipping using Shopify and Gorgias.
  • Process returns, exchanges, and refunds according to company policies.
  • Assist customers with product recommendations and provide detailed information about our electrolyte products.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with other departments, such as fulfillment and marketing, to resolve customer issues and improve overall service quality.
  • Identify and escalate priority issues to the appropriate team members.
  • Continuously update job knowledge by participating in educational opportunities and training
  • Proven experience as a Customer Service Representative or similar customer-facing role in an e-commerce environment.
  • Experience with Shopify, Gorgias, and/or similar customer service tools.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Empathetic, patient, and passionate about providing excellent customer service.
  • Ability to work independently and as part of a team.
  • Knowledge or interest in the electrolyte/hydration/health and wellness industry is a plus
  • Competitive salary up to USD 1,400
  • Work From Home
  • Flexible Hours
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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