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Guest Experience Representative (Part-Time) ID-1377

Guest Experience Representative (Part-Time)

Department: Stadium and Campus Operations
Direct Supervisor: Guest Experience Supervisors and Management
Status: Part-time / Hourly

Summary:
The Miami Dolphins and Hard Rock Stadium are looking for Guest Experience Representatives dedicated to providing guests with a world-class experience for Miami Dolphins games, University of Miami Games, Miami Open, concerts, soccer and other world class events.

Location:
This is a part-time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $15 per hour.

Responsibilities:

Data Entry, $50/hr, Night Shift, No Degree, Remote Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Data Entry, No Experience, $50/hr, Remote, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Data Entry, $40/hr, Evening Job, No Experience, Remote Data Entry, $50/hr, Remote, Evening Job, College Student Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Phone Job, $42/hr, Part-Time, College Student Friendly Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Job, $40/hr, Part-Time, No Degree Required Customer Support, $42/hr, Remote, Evening, No Experience Remote Phone Support, $45/hr, Evening, No Experience Required Remote Live Chat, $40/hr, Part-Time, No Degree Required Virtual Assistant, $35/hr, Evening, Remote, College Student Virtual Assistant, No Experience, $42/hr, Remote, Weekend Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, Remote, $40/hr, Weekend, No Experience Data Entry, No Experience, $50/hr, Remote, College Student Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Customer Support, $35/hr, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, College Student Friendly Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Support, $40/hr, Night Job, College Student Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Live Chat, $35/hr, College Student, No Experience Remote Phone Job, $50/hr, College Student, Night Shift Data Entry, $40/hr, No Experience, Remote, Weekend Job Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Phone Job, $42/hr, Part-Time, College Student Friendly Virtual Assistant, $42/hr, Evening, Remote, No Degree Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Phone Job, $40/hr, Part-Time, College Student Friendly Entry-Level Remote Data Entry, $50/hr, Evening Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Data Entry, No Degree, $40/hr, Part-Time, Remote Job Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Phone Job, $35/hr, Remote, Part-Time, College Student Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, Remote, $42/hr, Weekend, No Experience Live Chat Support, $50/hr, Remote, Night Shift, No Degree Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Data Entry, $40/hr, Remote, Night Shift, College Student Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $42/hr, Remote, Weekend, No Degree Data Entry, $40/hr, Remote, Night Shift, College Student Job Data Entry, $40/hr, Remote, Night Shift, College Student Job Virtual Assistant, No Experience, $40/hr, Remote, Weekend Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Weekend Customer Support, $42/hr, Remote, College Student Customer Support, $40/hr, Remote, Evening, No Experience Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Virtual Assistant, $42/hr, Remote, No Experience, Evening Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Live Chat Support, $45/hr, Weekend, Remote, College Student Virtual Assistant, $42/hr, Remote, Weekend, No Degree Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Evening Virtual Assistant, Remote, $45/hr, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, $40/hr, Part-Time, Remote, Weekend Job
  • Provide a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests.
  • Be proactive and friendly in greeting and assisting guests with various inquiries at all points of contact.
  • Exhibit a fun and friendly guest service-oriented attitude and professional appearance at all times.
  • Assist guests with locating seats and escorting guests to their seats, if necessary, in a professional manner.
  • Assisting with access control, ensuring all guests are in their proper locations when seated.
  • Assume ownership in resolving guest challenges around the stadium (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
  • Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
  • Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
  • This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium.



Qualifications:

  • Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer matches, and more. This will include weeknights, weekends, and holidays.
  • Customer service experience (entry level or supervisory) preferred but not required.
  • Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills.
  • Requires attention to detail and the ability to adapt to changing and difficult situations.
  • Must have the ability to anticipate needs, assess situations and act accordingly.
  • Fluent in English, Spanish beneficial.



The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

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