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Crew Leader

Other Jobs To Apply

About the position

Responsibilities

  • Deliver superior service when connecting with AMC guests and leading associates.
  • Optimize Crew placement for each job function on a round-by-round basis.
  • Assist with assigning breaks and jobs within an assigned area.
  • Reinforce the Wardrobe 101 Standards with Crew.
  • Peer coach on sales pitch for AMC Stubs.
  • Resolve guest questions, concerns and issues, including distribution of passes when appropriate.
  • Focus on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers.
  • Follow-up on opening & closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP) or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.
  • Train and support theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols.
  • Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.
  • Distribute banks (box office, concession, guest service, and arcade).
  • Provide change, as needed, using remote supply bank or floor safe.
  • Pull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.
  • Distribute inventory to support the Food & Beverage stand.
  • Secure inventory during theatre closing.
  • Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.
  • Assist with inventory processes and stock room organization.
  • Assist with voids, refunds, seat blocking, and line management.
  • Assist with maintenance needs, as necessary.
  • Assist with marketing change out of posters, standees, handouts, etc.
  • Assist in booth operations.
  • Assist with Radiant performance scheduling.
  • Perform actual Crew functions, as business levels require.
  • Perform other duties as directed by management (must align with Crew Access Policy).
  • Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
  • Uphold AMC's Business Practice Standards and ensure compliance with company programs.

Requirements

  • Excellent guest service skills.
  • Ability to communicate and work effectively with guests in high volume setting.
  • Effective leadership and interpersonal skills.
  • Ability to work effectively with supervisors and co-workers.
  • Ability to work with minimal supervision.
  • Ability to meet deadlines.
  • Trained and able to demonstrate competency in all crew positions.

Benefits

  • Free movies at any of our theatres nationwide.
  • Free popcorn daily.
  • Half off eats and drinks.
  • Flexible schedules.
  • Ability to work with friends.
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