Team Lead, Operations Full Time ID-1851
About the position
As a Team Lead in Operations at Crocs, you will be instrumental in delivering exceptional customer service and overseeing daily retail operations. This role involves managing opening and closing procedures, educating team members, and driving sales targets to meet company goals. You will work closely with store management and team members to create a positive work environment and ensure operational excellence.
Responsibilities
- Deliver outstanding service to consumers using the C.H.A.R.M service model.
- Proactively contribute to creating an enjoyable team environment that encourages sharing of suggestions, ideas, and concerns.
- Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities within the building.
- Learn and assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
- Support team members in the daily execution of retail operations including POS system management, stock replenishment, pricing and markdown processes, and maintaining cleanliness and recovery standards.
- Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques.
- Adhere to Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.
Requirements
- Must be 18 years or older.
- 2 - 3 years of total retail experience, preferably with previous store leadership roles.
- Demonstrated leadership abilities with a passion for challenging, empowering, and driving team results.
- Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners.
- A valid driver's license and clean driving record may be required.
- Desire to succeed in a high-growth, fast-paced retail environment.
- Flexibility in work schedule, including availability for nights, weekends, holidays, and extended hours.
Benefits
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
