REMOTE HR Customer Service Representative ID-1803
About the position
Our client within the healthcare industry is seeking several REMOTE HR Service Center Specialists to deliver exceptional customer care and service. This role is crucial as it involves handling a high volume of inquiries and administrative tasks through standardized processes, including order fulfillment and database transactions. The position offers an opportunity to be a vital part of a dynamic HR team while working remotely within Illinois. The HR Service Center Specialists will be responsible for addressing escalated HR inquiries via telephone, website, or email, utilizing available tools and resources to provide accurate responses. They will use established procedures, policies, ERP systems, and other reference materials to assist in resolving team member and manager inquiries. In this role, specialists will record and manage incoming calls using a case management tool, ensuring that issues are resolved within defined service level agreements. They will proactively escalate issues to Tier II, COE teams, and HRIS teams to meet service level expectations. Upholding service level agreements and quality guidelines when handling customer interactions is essential. Additionally, the specialists will perform administrative, transactional, and data/records management activities in support of HR functions. They will guide team members and managers on utilizing internal resources and HR technology tools, while also keeping up-to-date with changes to HR policies and practices to ensure timely and accurate issue resolution.
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Night Shift, No Degree Remote Customer Support, $40/hr, Part-Time, College Student Virtual Assistant, Remote, $40/hr, Evening, No ExperienceResponsibilities
- Address escalated HR inquiries via telephone, website, or email, utilizing available tools and resources to provide accurate responses.
- Use procedures, policies, ERP systems, and other reference materials to assist in resolving team member and manager inquiries.
- Record and manage incoming calls using a case management tool, ensuring issues are resolved within defined service level agreements.
- Proactively escalate issues to Tier II, COE teams, and HRIS teams to meet service level expectations.
- Uphold service level agreements and quality guidelines when handling customer interactions.
- Perform administrative, transactional, and data/records management activities in support of HR functions.
- Guide team members and managers on utilizing internal resources and HR technology tools.
- Keep up-to-date with changes to HR policies and practices to ensure timely and accurate issue resolution.
Requirements
- Associate's Degree or equivalent knowledge.
- 1+ years of experience in an HR position, or 3+ years in customer service.
- Demonstrate strong communication skills both verbally and in writing, with the ability to interact professionally across all organizational levels.
- Employ active listening skills and ask probing questions to resolve issues and escalate as necessary.
- Manage high-pressure situations with sound decision-making, handling confidential or sensitive matters with discretion.
- Exhibit strong critical thinking and multi-tasking abilities in a high-volume environment.
- Consistently deliver high-quality customer service with a strong sense of urgency and commitment.
- Possess strong computer skills, including proficiency in Microsoft Office, human capital management systems, and case management tools.
- Demonstrate a solid understanding of HR functions within an organization.
- Ability to work remotely.
