Ticket/Gate Agent (Customer Service Agent) - MSN ID-1724
About the position
As a Ticket/Gate Agent at Delta Air Lines, you will play a vital role in ensuring that customers have a smooth and enjoyable travel experience. This entry-level position involves greeting customers, assisting with ticketing and baggage check-in, and managing the boarding process. You will be responsible for ensuring that all travel documentation is accurate and that customers are guided throughout the airport. The role requires a commitment to safety and security while providing excellent customer service.
Responsibilities
- Owning the check-in process, boarding process, and seat availability.
- Making gate announcements and ensuring customers have the accurate travel documentation.
- Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
- Operating loading bridges and managing aircraft doors.
- Escorting unaccompanied minors and disabled passengers throughout the airport.
- Working between 20 and 40 hours per week based on seniority and operational needs.
Requirements
- High school diploma, GED, or high school equivalency.
- At least 18 years of age and authorization to work in the United States.
- Proficiency in English with strong verbal and written communication skills.
- Basic digital literacy and ability to pass a physical ability test (PAT).
- Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
Benefits
- Adoption assistance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid holidays
- 401(k) with generous company contributions up to 9%
- Up to 2-weeks of vacation for new hires
- Up to 56 hours of paid personal time within a 12-month period
- 12-weeks of paid maternity/parental leave for birthing parents
- 2-weeks of paid parental leave for non-birthing parents
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance
- Family care assistance through fertility support, surrogacy and adoption assistance
- Holistic Wellbeing programs
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs
- Access to over 500 discounts and specialty savings through Deltaperks
